How to Handle Construction Disputes and Claims

How to Handle Construction Disputes and Claims

Construction projects involve several players with different interests that can result in disputes and claims. Disputes can arise among contractors, subcontractors, owners, architects, and engineers concerning various project aspects like design, scope, quality, cost, and time. When disputes escalate, they can lead to litigation, which is costly, time-consuming, and can negatively affect your business. Therefore, it is essential to identify and resolve disputes early and efficiently, if possible. In this post, we discuss ways to handle construction disputes and claims to protect your business and maintain client relationships.

Define the Problem

When handling a dispute or claim, it is crucial to identify the root cause of the problem and gather all available evidence, including contracts, drawings, emails, photographs, and witnesses. Define the issues and their potential consequences, and assess the strengths and weaknesses of your position. Consult with your team, legal counsel, and insurance company to determine the best strategy for resolving the dispute and minimizing its impact.

Use Alternative Dispute Resolution (ADR) Methods

ADR methods are cost-effective and speedier than litigation since they avoid court procedures. Some ADR methods include mediation, arbitration, and adjudication, in which a neutral third party listens to both sides and renders a binding or non-binding decision. It is essential to consider the advantages and disadvantages of each ADR method before choosing one. Also, ensure that the third party is qualified, experienced, and impartial.

Communicate Effectively

Proper communication is key to resolving construction disputes and claims. Listen to the other party’s concerns and views, exchange information, and document all communication. When communicating, be clear, respectful, and professional, and avoid emotional or threatening language. If possible, try to reach an amicable solution that satisfies both parties’ interests.

Follow Contractual Procedures

Construction contracts usually contain dispute resolution clauses that specify the procedures for addressing disputes and claims. The contract may require the parties to engage in ADR before resorting to litigation. Therefore, it is essential to review the contract terms before initiating any dispute resolution process. Failure to follow contractual procedures may result in waived rights or additional costs.

Plan for Future Disputes

Construction disputes and claims are prevalent and can occur even in the best-managed projects. Therefore, it’s crucial to plan for the possibility of future disputes by including dispute resolution provisions in your contracts, maintaining detailed records of the project, communicating regularly with all parties, and seeking legal advice when necessary. Also, learn from past disputes to avoid similar situations in future projects.


Handling construction disputes and claims requires a systematic approach that involves identifying the problem, using ADR methods, effective communication, following contract procedures, and planning for future disputes. By handling disputes efficiently, you can maintain client relationships, minimize legal and financial risks, and enhance your business reputation. Remember to consult with legal counsel and insurance providers for guidance on the best approach to resolving disputes and claims.

Utilizing specialized construction software can significantly aid in maintaining detailed records for construction projects. Such software tools range from project management solutions, which can track task completion and expenditure, to more complex platforms offering features for document control, blueprint management, and scheduling. These digital platforms not only streamline administrative tasks but also enhance transparency and accountability. By leveraging construction software, firms can readily access historical data, monitor real-time progress and fluctuations, and generate reports that can be pivotal in case of disputes. Consequently, these digital tools serve as robust preventive measures against potential conflicts, providing an added layer of security in managing construction projects.